1. Introduction
Decision Boundary LLC ("we," "us," "our," or "Company") operates the Sensor platform at https://sensor.decisionboundary.ai/ (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Service.
2. Information We Collect
2.1 Personal Information
When you register for an account or interact with our Service, we may collect:
- Contact Information: Name, email address, phone number, company name, job title
- Account Information: Username, password (encrypted), API keys, account preferences
- Billing Information: Payment details, billing address, tax identification numbers
- Professional Information: Organization affiliation, research focus, intended use cases
2.2 Technical Information
We automatically collect technical data when you use our Service:
- Device Information: IP address
- Usage Data: Access logs, API calls
- Performance Data: Response times, error rates, system performance metrics
2.3 Communications
We retain records of:
- Customer support interactions
- Email communications
- Feedback and survey responses
- Marketing communications preferences
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Provision
- Account creation and management
- Authentication and access control
- Data delivery via API and download portals
- Customer support and technical assistance
- Service optimization and performance monitoring
3.2 Business Operations
- Billing and payment processing
- Usage analytics and capacity planning
- Security monitoring and fraud prevention
- Legal compliance and regulatory requirements
- Research and development of new features
3.3 Communications
- Service announcements and updates
- Security notifications
- Marketing communications (with consent)
- Response to inquiries and support requests
4. Legal Basis for Processing
We process your information based on:
- Contract Performance: To provide the Service and fulfill our obligations under our Terms of Service
- Legitimate Interests: To operate our business, improve our Service, and ensure security
- Legal Compliance: To comply with applicable laws and regulations
- Consent: For marketing communications and optional features (where required)
5. Information Sharing and Disclosure
5.1 Service Providers
We may share information with trusted third-party service providers who assist with:
- Cloud hosting and infrastructure (AWS, DigitalOcean, GCP)
- Payment processing
- Customer support tools
- Analytics and monitoring
- Email delivery services
5.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process, court orders, or government requests
- Protect and defend our rights and property
- Investigate suspected fraud or security incidents
- Protect the safety of our users or the public
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. We will notify users of any such transfer and any changes to this Privacy Policy.
5.4 Aggregated Data
We may share aggregated, anonymized data that cannot identify individual users for:
- Industry reports and research
- Service improvement analytics
- Marketing and promotional activities
6. Data Security
We implement security measures including:
- Encryption: Data in transit (TLS 1.3)
- Access Controls: Secure password authentication and basic account management
7. Data Retention
We retain personal information for as long as necessary to:
- Provide the Service and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and analytics
Retention Periods:
- Account information: Retained only as long as the account is active, and deleted promptly (often within 30 days) after account closure or user request
- Usage logs: up to 12 months for security and analytics purposes
- Billing records: Duration of the contract plus a minimum of 1 year
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
8.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
8.2 Correction and Update
- Update or correct inaccurate personal information
- Modify account preferences and settings
8.3 Deletion
- Request deletion of your personal information (subject to legal and business requirements)
- Close your account and remove associated data
8.4 Restriction and Objection
- Restrict processing of your personal information in certain circumstances
- Object to processing based on legitimate interests
8.5 Consent Withdrawal
- Withdraw consent for marketing communications
- Opt-out of optional data collection features
To exercise these rights, contact us at sensor-privacy@decisionboundary.ai.
9. International Data Transfers
Our Service operates globally with infrastructure in multiple countries. Your information may be transferred to and processed in countries other than your residence, including the United States.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA).
To exercise these rights, contact us at sensor-privacy@decisionboundary.ai.
12. European Data Protection Rights
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR).
Our EU representative can be contacted at sensor-eu-representative@decisionboundary.ai.
13. Updates to This Policy
We may update this Privacy Policy periodically. We will:
- Post the updated policy on our website
- Notify users of material changes via email
- Update the "Last Updated" date at the top of this policy
Continued use of the Service after policy updates constitutes acceptance of the revised terms.
14. Contact Information
For questions about this Privacy Policy or our privacy practices, contact us at:
Privacy: sensor-privacy@decisionboundary.ai
Data Protection Officer: sensor-dpo@decisionboundary.ai
For EU-related inquiries: sensor-eu-representative@decisionboundary.ai